Refund policy

Frames without a print
Changed your mind? You can cancel within 14 days of your frame arriving, no reason needed. Let us know, then send it back within 14 days of telling us. Please return it unused and well packed, ideally in the box it came in, because glass travels badly. Return postage is yours to cover.

Printed orders
A frame with your photo printed in it is made just for you, so it can't be returned because you've changed your mind. If anything is wrong with it, we'll put it right.

Damaged or faulty
If your order arrives damaged or faulty, please contact us within 24 hours of delivery if you can, with photos of the frame and the packaging. We'll send a replacement or refund you in full, whichever you prefer, and cover the cost of getting it back to us. This applies to every order, printed or not.

Refunds
We refund to the card you paid with, within 14 days of receiving your return (or of you sending us proof of postage, if that's sooner). The extra charge for Express delivery isn't refunded on a change-of-mind return. If a frame comes back used or damaged, we may reduce the refund to reflect that.

Starting a return
Reply to your order confirmation email, or use the form on our Contact page, with your order number, and we'll send you the returns address.

None of this affects your statutory rights.